Frequently Asked Questions

Find answers to common questions about your music collection and orders

Are your vinyl records brand new?

Yes, all vinyl records and merchandise sold on uDiscover Music are brand new, factory-sealed, and sourced directly from official labels.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery.

What should I do if my record arrives damaged?

We take great care in packaging, but if your item arrives damaged, please contact our support team within 14 days with photos of the damage for a replacement.

Do you offer limited edition or colored vinyl?

Yes, we frequently stock exclusive pressings, limited editions, and colored vinyl. These are often available for pre-order and sell out quickly.

Can I cancel my pre-order?

Pre-orders can be cancelled any time before the shipping process begins. Please contact customer service with your order number to request a cancellation.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary based on the destination country.